The following general returns policy applies to all items sold on pukri.in:
Refund Policy:
Generally, a product may be eligible for a refund within the applicable return window if it meets one or more of the following conditions:
- Was delivered with a manufacturing defect.
- Differs from what was ordered.
- Differs from its description on the product detail page.
We only issue refunds under the circumstances mentioned above. In cases other than these, you may receive a Gift Voucher for the product amount, excluding shipping charges.
Exchange Policy:
Size/Fit Issue:
If you encounter a size or fit issue, you can return the product and opt for a new size of the same product. You will be responsible for the required shipping charges. To determine shipping charges, please refer to Shipping & Deliveries.
General Terms & Conditions for Returns / Exchange / Refund:
- Products should be returned in their original packaging along with the original labels and invoices.
- Products damaged by your usage are not eligible for return, exchange, or refund.
- Shipping charges are non-refundable in any of the above cases.
- If reverse pick-up cannot be arranged due to technical reasons or unavailability of our logistics partners, you may be requested to send the products to our registered address using available courier services.
- You must receive an authorization email from us before returning the product.
- The company reserves the right to accept or reject any return request.
Exchange/Return Policy for International Orders:
For our international orders, we take special care to ensure product quality before dispatch. We dispatch only the best products and urge our customers to review the size guide and product details before placing orders.
As a result, we currently do not have an exchange/return policy for international orders.